Booking and cancellation terms

Booking and cancellation terms

Booking from online 

  • Received 100% payment will confirm your booking.
  • 1.9.-30.11.2022 - free cancellation until 30 days prior to arrival.
  • 1.12.2022-30.4.2023 - free cancellation until 90 days prior to arrival.
  • After these above mentioned dates cancellation fee is 100%.


Booking via email from our sales office

Winter season 2022-2023 (1.12.-16.12.2022 & 8.1.2023-30.4.2023) :

  • 30 % deposit to be paid upon booking.
  • The remaining balance to be paid 6 weeks before arrival. When under 6 weeks to arrival the full payment will confirm the reservation.  If the reservations value is under 1000 €, the whole amount will be charged upon booking.

Christmas & New Year 17th Dec 2022 – 8th Jan 2023:

  • 30 % deposit to be paid upon booking.
  • The remaining balance to be paid by 1st Oct.

Cancellation terms winter season 2022-2023 (1.12.-16.12.2022 & 8.1.2023-30.4.2023):

  • For cancellation made 6 weeks before arrival, cancellation fee is 50 € 
  • Cancellation fee of 50 % when the cancellation is made 6 weeks – 15 days before arrival.
  • Cancellation fee 100 % when the cancellation is made 14 days or less before arrival.

Christmas & New Year 17th Dec – 8th of Jan:

  • Cancellation fee 30 % when cancellation is made 1.5.-30.9.2022.
  • Cancellation fee 100 % when cancellation is made after 1st Oct.



  • During Winter season minimum stay in rooms, cabins, suites and apartments is 2 nights. Aurora accommodation can be booked for 1 night stay.
  • For Christmas and New year period mandatory dinner supplement for the whole stay and minimum one activity to be prebooked.
  • Our guests are fully responsible in informing their flight details and special diets latest seven days before arrival to the hotel. We will not be able to arrange airport transfers or special meals without them.
  • For compelling reasons hotel reserves the right to move bookings to another hotel of same standard. Hotel compensates the immediate costs. Hotel operates according to Finnish legislation.
  • Hotel recommends travel insurances to cover unexpected costs.

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