
FAQ
These are the questions our guests have been asking. If your question has not been answered yet, please do not hesitate to contact us.
We are happy to help you!

How to get to our destinations?
By air:
Our nearest airport is Ivalo. The flight between Helsinki and Ivalo takes approximately 1.5 hours. Finnair operates daily flights between Helsinki and Ivalo all year round.
Ivalo Airport offers excellent connectivity, especially in winter, with direct flights from various European cities:
Paris (Orly) – Ivalo:
- Vueling: Dec 2025 – Mar 2026, once a week
- Transavia: Dec 2025 – Mar 2026, once a week
Frankfurt – Ivalo:
-
Lufthansa: Nov 2025 – Mar 2026, twice a week
Düsseldorf – Ivalo:
- Eurowings: Nov 2025 – Apr 2026, once a week
Zürich – Ivalo:
- Edelweiss: Dec 2025 – Apr 2026, twice a week
Vienna – Ivalo:
- Austrian Airlines: Nov 2025 – Mar 2026, once a week
London Gatwick – Ivalo:
- BA Euroflyer: Dec 2025 – Feb 2026, twice a week
Helsinki – Ivalo – Kirkenes:
- Finnair: from summer 2026, five times a week
By land:
- We recommend taking a train from Helsinki to Rovaniemi with VR
- Then a bus from Rovaniemi to Ivalo with MATKAHUOLTO
Airport transfers:
We arrange transportation services between Ivalo Airport and our destinations (around a 45-minute drive). You can check the rates and make a booking in our online store or via email at sales@wildernesshotels.fi.
Please note that airport transfers to/from Ivalo Airport are included in most of our ready-made packages.
If your reservation doesn't include airport transfers, we are happy to help you arrange them in advance.
Guests are fully responsible for providing their flight details. We cannot arrange airport transfers without this information.
For specific details on how to reach our hotels, please refer to each hotel's page.

What is included in the room rate?
The room rate includes breakfast. If you would like to add meals to your booking, you can opt for half board, which includes breakfast and dinner, or full board, which includes breakfast, lunch, and dinner. Please note that drinks are not included in the rates.

When are the meals served?
- Breakfast Buffet: 8:00-10:00
- Lunch Buffet: 12:00-14:00
- Dinner: 18:00-20:00

Is there a sauna and how can I reserve it?

Is there internet available at the destinations?

What payment methods are accepted?
Kindly note that all Wilderness Hotels operate as cash-free establishments. Our receptions and sales office accept all major credit cards. However, our restaurants accept all major credit cards except American Express.

When does winter in Lapland begin?
Winter in northern Finland starts in November. During this season, temperatures can range from -10˚C to -25˚C, and on the coldest days, they can drop to as low as -40˚C. Weather conditions can vary each year, so it's a good idea to check the forecast before your trip. You can find up-to-date weather information on sites like Foreca, Yr, or Ilmatieteenlaitos.

What clothes do I need for outdoor winter activities?
For outdoor winter activities, we provide a winter clothing package that includes thermal overalls, boots, and gloves.
This package is included in all our ready-made winter packages. In addition to the provided gear, we recommend bringing good base and mid-layers. This includes thermal underwear, a fleece jacket or wool sweater, a beanie, a scarf, and wool socks.
It's also a good idea to have lighter clothing for warmer days. We advise against cotton-based materials because they get wet easily and lose their insulating properties.

When is the best time to see the Northern Lights?
The best time to see the Northern Lights is from the end of August to mid-April. During these months, the nights are dark, which is essential for the Northern Lights to be visible. Weather conditions also play a crucial role. Clear skies are ideal for viewing the Northern Lights, but thanks to the microclimates in Lapland, there’s always a chance that there may be openings even in a cloudy sky.

Is it totally dark during polar night? Is it safe to take part in activities?
Although the sun does not rise from November until mid January, there are a few hours of light around noon. Snow makes a big difference and it feels a lot less dark outside. All activities are safe to take part in during polar night. Daytime activities are scheduled to take place during those few hours of light around noon.

Can my activities be private?
All our activities and packages are based on guided group activities. However, most of them can be organized privately, except for activities with Huskies or Reindeer.
Conditions and rates for private activity bookings should be requested in advance by email at sales@wildernesshotels.fi.

Can I drive my own snowmobile on the safaris?
The rates are per person based on a shared snowmobile. If you wish to drive your own snowmobile, you can upgrade the activity with paying an extra fee in our online store or via email to sales@wildernesshotels.fi.

Can I have my child sit in the back of the snowmobile that I’m driving?

Can I join the activities if I’m pregnant?
When participating in any of our activities, it’s important to inform our guides in advance if you have any specific health conditions, such as pregnancy.
Our snowmobile and husky safaris are not recommended for pregnant guests due to the vibrations from uneven terrain and the exhaust fumes from the snowmobiles.
If you’re unsure about which activities are suitable for you, we recommend discussing your plans with your doctor.

What are the check-in and check-out times?
- Check-in: 15:00
- Check-out: 11:00

Is smoking allowed at the destinations?

Is housekeeping service provided?
- Nellim, Juutua, Muotka, and Inari: Housekeeping will clean your accommodation every second day, except for Aurora accommodations, which are cleaned daily. If you wish for daily housekeeping, please contact our reception team on-site.
- Nangu: Housekeeping will clean your accommodation every day.