FAQ

By air:

Our nearest airport is Ivalo. The flight between Helsinki and Ivalo takes approximately 1.5 hours. Finnair operates daily flights between Helsinki and Ivalo all year round. Ivalo Airport offers excellent connectivity, especially in winter, with direct flights from various European cities:

• British Airways: Twice a week from London Gatwick during the winter season.
• Edelweiss Air: From Zurich during the winter season until mid April.
• Austrian Airlines: Weekly from Vienna in winter.
• Vueling: Weekly from Paris Orly during the winter months.
• Transavia: From Paris starting mid-December through March.
• Lufthansa: From Frankfurt in winter.
• Eurowings: Weekly from Düsseldorf during the winter season.
• Finnair: Twice-weekly from Kirkenes, Norway, via Ivalo to Helsinki during spring and summer months.

By land:

• We recommend taking a train from Helsinki to Rovaniemi with VR
• Then a bus from Rovaniemi to Ivalo with MATKAHUOLTO

Airport transfers:

We arrange transportation services between Ivalo Airport and our destinations (around a 45-minute drive). You can check the rates and make a booking in our online store or via email at sales@wildernesshotels.fi.

Please note that airport transfers to/from Ivalo Airport are included in most of our ready-made packages.

If your reservation doesn't include airport transfers, we are happy to help you arrange them in advance.

Guests are fully responsible for providing their flight details. We cannot arrange airport transfers without this information.

For specific details on how to reach our hotels, please refer to each hotel's page.

The room rate includes breakfast. If you would like to add meals to your booking, you can opt for half board, which includes breakfast and dinner, or full board, which includes breakfast, lunch, and dinner. Please note that drinks are not included in the rates.

• Breakfast Buffet: 8:00-10:00
• Lunch Buffet: 12:00-14:00
• Dinner: 18:00-20:00

Please note that buffet times may vary depending on the season and destination.

At Wilderness Hotel Juutua, Nangu, and Saariselkä, dinner is served as a 3-course set meal. At Wilderness Hotel Nellim, Inari, Muotka, and Kieppi, dinner is served buffet style.

Some of our hotels also offer an à la carte menu. For more accurate information, please check the specific restaurant page of each hotel or inquire at the reception upon arrival.

If you don't have a sauna in your accommodation, you can book a private session at the hotel's sauna from reception for an extra cost.

We provide complimentary Wi-Fi in all of our destinations. The Wi-Fi works mainly in the lobby and restaurant areas.

Kindly note that all Wilderness Hotels operate as cash-free establishments. Our receptions and sales office accept all major credit cards. However, our restaurants accept all major credit cards except American Express.

Winter in northern Finland starts in November. During this season, temperatures can range from -10˚C to -25˚C, and on the coldest days, they can drop to as low as -40˚C. Weather conditions can vary each year, so it's a good idea to check the forecast before your trip. You can find up-to-date weather information on sites like Foreca, Yr, or Ilmatieteenlaitos.

For outdoor winter activities, we provide a winter clothing package that includes thermal overalls, boots, and gloves.

This package is included in all our ready-made winter packages. In addition to the provided gear, we recommend bringing good base and mid-layers. This includes thermal underwear, a fleece jacket or wool sweater, a beanie, a scarf, and wool socks.

It's also a good idea to have lighter clothing for warmer days. We advise against cotton-based materials because they get wet easily and lose their insulating properties.

The best time to see the Northern Lights is from the end of August to mid-April. During these months, the nights are dark, which is essential for the Northern Lights to be visible. Weather conditions also play a crucial role. Clear skies are ideal for viewing the Northern Lights, but thanks to the microclimates in Lapland, there’s always a chance that there may be openings even in a cloudy sky.

Although the sun does not rise from November until mid January, there are a few hours of light around noon. Snow makes a big difference and it feels a lot less dark outside. All activities are safe to take part in during polar night. Daytime activities are scheduled to take place during those few hours of light around noon.

All our activities and packages are based on guided group activities. However, most of them can be organized privately, except for activities with Huskies or Reindeer.

Conditions and rates for private activity bookings should be requested in advance by email at sales@wildernesshotels.fi.

The rates are per person based on a shared snowmobile. If you wish to drive your own snowmobile, you can upgrade the activity with paying an extra fee in our online store or via email to sales@wildernesshotels.fi.

Children under 15 years old participating in snowmobile activities will sit on a sledge pulled by our guide.

When participating in any of our activities, it is important that you inform our guides about any health or kinematic issues beforehand. Our snowmobile and husky safaris are not recommended for pregnant women due to the vibrations of uneven tracks and the exhaust fumes of the snowmobiles. Please discuss with your doctor if you feel unsure about the activities you are taking part in.

• Check-in: 15:00
• Check-out: 11:00

Early check-in and late check-out are subject to availability and a fee, and can be requested via email to sales@wildernesshotels.fi. We can store your luggage at the reception while you’re waiting for check-in or transportation after check-out.

Smoking is allowed outdoors. Indoor smoking is strictly forbidden and subject to a penalty of 1000€.

• Nellim, Juutua, Muotka, and Inari: Housekeeping will clean your accommodation every second day, except for Aurora accommodations, which are cleaned daily. If you wish for daily housekeeping, please contact our reception team on-site.
• Nangu: Housekeeping will clean your accommodation every day.